Thank you for allowing DYMONMoves to handle your moving needs. We strive to provide excellent customer service and stress-free moving experience. One of our key goals is to move everything that you have safely and without causing any loss or damage. But we all know that unfortunate things can sometimes happen. Should you encounter such a situation, don’t worry we are always here to help you.

We promise to thoroughly investigate and resolve all claims within ten business days, provided all applicable moving payments have been received. Please note that it is illegal for GUESTS to deduct money from their final bill to compensate themselves for perceived damages, and that should our movers have not been compensated for their services, we reserve the right to not answer or refuse to process a claim.

Please note that each claim must include pictures and description of the damages and how they may have occurred. Pictures should clearly convey the extent of the damage as well as its location on the item claimed. Provide a distance shot of the entire item with the damage visible. If necessary provide a close up picture showing the extent and nature of the damage. Please use some indicator of relative size such as a coin or a ruler. Please also upload copies of invoices, records of payments made for each item claimed if availabe. Please identify each picture and what is depicted. Unidentified pictures may delay processing of your claim.

Documents must be submitted in JPEG, Word, Excel or PDF formats. For the protection of your privacy and security of your information, do not submit any payment card information relating to credit cards or debit cards, banking information such as account numbers, or any other personal information such as Social Insurance Number, driver's licence number, Ontario Health Insurance Plan (OHIP) number, medical records or passport.